PointeNorth Insurance Group

Reviews

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  It's unfortunate that I have to write this review after being with this company for 19 years. The customer service is so terribly bad as they do virtually nothing to take care of loyal customers. This past October I had knee surgery with a difficult recovery. I had misplaced my bill and the insurance lapsed. Of course, when I called I was able to reinstate part of it by paying the bill in full. Part of the insurance was not able to reinstated. When I questioned why, after 19 years, I was not given a courtesy call regarding the pending insurance lapse, the insurance agent gave me a ridiculous answer...She claimed she was legally bound by the insurance company to let the policy lapse without a courtesy call! I have since looked into this claim and found that it is completely false. I was under the impression that I hired this company 19 years ago to protect me and my family. Please beware.
  By John Carey, September 02, 2017

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